IT Lösung für die Logistik-, Transport-, und Speditionswelt

Software Release – Improving the user experience to achieve Customer Success

Nova Systems' first commitment is to support the business growth of companies who choose the BeOne solution. To achieve this goal, we offer a continuous and constant software update, thanks to the latest technologies and solutions on the market. Being innovative for our company is a calling that is renewed day after day, through research and development of new features and timely software releases available to users.

A LIVING SOFTWARE

BeOne is living software, constantly evolving to help companies stay always one step ahead and face the new market needs. The updates are made available every two months with a precise frequency thanks to the work of the Research & Development Department. On the date of the release of a new version of BeOne, a document (in English, Italian, Spanish and French), is published in the Customer Reserved Area of Sinova (a management platform dedicated to the dialogue with the companies) in which all the news, functionalities and eventual bug adjustments are publicized.

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THE CUSTOMER SUCCESS MANAGER'S ROLE

Here comes into play Nova Systems’ Account Manager in his role of Customer Success Manager, who, knowing the necessities of every client, can report if the release software may be of particular interest to the company, in order to plan together its installation. Nova Systems is always updated with respect to the latest regulatory requirements, that find room within the new releases of BeOne.

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THE PRESENTATION OF THE LATEST CHANGES

Nova Systems regularly organizes web conferences during which all the main changes are presented in reference to the software update within the TMS modules, CRM, Customs, Accounting, WMS and FTL. The clients are notified of the meeting through a newsletter that anticipates the main changes that will be showcased. Based on the importance of the feature, Nova Systems organizes specific webinars. Our company makes readily available a test environment where the implemented changes can be tested, in order to consider proceeding with the installation in their own production environment. All of this is made possible through the continuous dialogue that is established between Nova Systems and its clients. The ticketing service, furthermore, is proving to be highly effective from this point of view because it provides great insight for our Research & Development Department. We listen to the needs of the companies and we offer the best solutions found on the market.

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SOFTWARE UPDATES IN DETAIL

Nova Systems organizes online events to present the latest innovations of the new software versions to all its customers, which are also described in a detailed document published within the Customer Reserved Area "SiNova" (a management platform dedicated to the dialogue with companies). Furthermore, if you are a Nova Systems customer, you will receive an e-mail notifying the new BeOne version’s release, with useful information to follow the video presentation of the software updates. We will be pleased to showcase the main changes of the latest released version. Registration is required to participate in the videoconference. You can sign in by simply filling out the form included in the e-mail, a confirmation message will be sent within a few days to the e-mail address inserted. A few days before the meeting, the connection link will be provided to facilitate your access to the presentation.

Die Schritte zum Go-Live

Wenn Sie aus Ihrem Büro treten, spielt sich eine Welt ab, die alles vollbringt, was Sie geplant haben. Ein Gefühl von Schutz und Sicherheit: Seit 1981 ist das Gefühl der Gelassenheit, das die Lösungen von Nova Systems vermitteln, die Prämisse, mit der Sie sich zu jeder Tageszeit zufrieden fühlen können. Mit Zuversicht und ohne Sorgen in die Zukunft blicken. Wählen Sie BeOne.